CT-SPIN #96: Failing Fast! Case Study on achieving the elusive Time, Cost & Quality

Wine Sponsor

Polymorph Systems

One of the largest Financial Services companies in the world with a workforce of 54000 staff and 14 million clients worldwide, decided to embark on an ambitious journey of radical change. This study looks at its insurance quotation tool used by 8000 users and responsible for all new insurance policies issued. Being in operation for approximately 15 years and managed by a distrusting business unit, out dated technology stack and tiring IT team, this mission critical tool was reaching a point where it was almost unmaintainable and becoming a liability. Radical changes were needed, including technology, people, process and morale. The vehicle identified to be a driver of this holistic change was Agile. Saratoga was selected as a partner to help rescue this dire situation by bringing a healthy dose of insight, innovation and experience to introduce agile in an iterative fashion from business to IT. The intervention achieved a 55% end-to-end quality improvement including a more stable technology stack. There was a 98% increase in productivity which led to a 20% decrease in costs. The key drivers for these changes were the methods used to bring business into the agile vehicle and getting the Business Analysts eliciting the right requirements as quickly as possible and validating the requirements repeatedly (failing fast). This allowed the development and testing teams to ship working software as quickly as possible with minimal to no rework. This presentation will walk the audience through the 7 key drivers employed to achieve these phenomenal results.

About the Speaker

Mohamed Bray is Joint Head of Professional Services and specifically looks after the BA Competency at Saratoga, leading a team of BA Consultants and continuously improving mature Analysis practices. The BA Competency establishes the frameworks around people development, process, information and tools. Part of the Competency is the Analyst Centre of Excellence (ACE). This is the formal forum whereby the Analyst community regularly meets to share knowledge and information on various topics in and around Analysis. Mohamed has served on the National Board of the IIBA-SA Chapter as Treasurer and Director, later becoming Chairman of the Western Cape Committee, in order to promote and enhance the Business Analysis profession in South Africa.


Bandwidth Barn,
3rd Floor,
Block B,
Woodstock Exchange,
66-68 Albert Road,

Enter  from Williams St (around the back) which is closer to the lift/stairs. Their offices are in the corner of the building by Williams and Station St. There is parking on Station St and Williams St around the venue. Dial 300 on the intercom if the door isn’t open.


Anyone is free to attend. Please RSVP via Meetup.


18:15 Welcoming and Introduction
Chris Oloff
18:25 Case Study
Mohamed Bray
19:25 Closing and Thanks
Chris Oloff
19:30 Networking & Discussion