Author Archives: Christian Oloff

One of the principles behind the agile manifesto highlights face-to-face conversation as the best method for conveying information within a development team, yet there are times when teams consist partly or entirely of members who are geographically dispersed. While there … Continue reading →

Tons of bugs, a gloomy support team, and new features always being more important than fixes; this is how Austin Fagan describes the beginning of his quest to help improve the production support processes at a leading UK broad band supplier. … Continue reading →