Tons of bugs, a gloomy support team, and new features always being more important than fixes; this is how Austin Fagan describes the beginning of his quest to help improve the production support processes at a leading UK broad band supplier. He will tell us more about the starting point, improvements achieved and lessons learned along the way.
Wednesday, 15th June 2011, 18h15
125 Buitengracht Street,
Continue reading CT-SPIN #68: Production Support – if it’s visible, it’s manageable